Web Application Support Posted Apr 21
iStaff , Atlanta, GA
 
Our client, a major player in the IT Healthcare Space, is growing their Application Support team.

This is a chance to be the #3 of a team that they planning on growing to 10+ within the next year. Awesome opportunity to be apart of FLC software implementations. This will require excellent JavaScript and client-facing skills.

Responds to requests for technical support

Spearhead the troubleshooting process behind application issues and defects

Assists with client onboarding

Supports the client during user acceptance testing

Manage multiple issue threads in Zendesk

Responsible for data loading via API endpoints (JSON)

Analyzes log files and HTTP traffic

Creates and updates user access

Help maintain a knowledge base of known issues and solutions

Provides support process feedback to optimize efficiency

Participates in off hours on-call rotations

Build and enhance positive working relationships with key clients and internal stakeholders

Responsible for own work flow assignments and must be able to take the initiative to resolve problems and meet deadlines

Coordinate internal resources to ensure delivery on commitments

Coordinate with a tightly knit team to tackle any challenge you're presented with

Requirements

QUALIFICATIONS REQUIRED:

3-5 years of experience in project management or customer support role in software, financial or information services

Familiarity with MacOS, command line interfaces, and API tools such as Postman

Experience with APIs and REST endpoints

Experience reading and editing JSON

Able to set priorities, influence others, and manage customer expectations

Ability to synthesize and translate technical information and apply to business solutions

Experience writing scripts

Experience launching SaaS products at scale

Employment Type: Permanent
Work Hours: Full Time

TO APPLY
Click here to apply - Please mention that you saw the job on Bronze Magazine

Share