Support Care Coordinator Posted Oct 26
Care Vacancy Ltd , Burnham, Buckinghamshire, United Kingdom
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Support Care Coordinator - £17k per annum plus Bonus

Location - Burnham, Bucks

Office based admin role - Monday to Friday.

We are looking to recruit a care coordinator to join our busy team in Burnham. We are looking for someone who is looking to work more regular normal office hours who has care coordinator experience from a domiciliary care background or senior care worker experience who is looking for an office based role.

The main purpose of the role is to make sure customers receive excellent quality care and support to help them to remain safe and comfortable in their own homes. A supportive and calm manner together with excellent organisational and communication skills is vital for this important role in our company.

Key responsibility

Make sure care assistants are appropriately allocated to customers so that care is delivered on time, safely and in line with customers wishes (as agreed in their care and support plan).


Liaise with the lead coordinator or registered manager to make sure sufficient care assistants with the right skills mix are recruited to meet the needs of the business. Arrange cover for care assistant sickness, absenteeism or holidays

Accept, allocate and process new referrals for care and support promptly

Process changes to customers care and support plans

Make sure there is sufficient cover to deliver care and support on time

Monitor the allocation of care assistants to maximise efficiency whilst supporting them to maintain an appropriate work/ life balance

Use IT systems to allocate care assistants to provide care and support to customers. Work with Bluebird Care supervisor(s) to appropriately match care assistants to customers taking account of:

Care assistant skills, experience and time to safely deliver the care and support plan

The customers preferences and care needs

Travel arrangements, routes and working patterns to make efficient use of care assistant time whilst meeting the needs of customers

Changes in care provision and support

Priorities when there are unexpected emergencies

Distribute staff rotas weekly

In some offices, take part in the out of hours emergency on-call rota. This will only be required after the post holder has received full training and has been assessed as competent to provide appropriate guidance and advice in emergency situations

Work with the office team to maintain up to date electronic and hand written records. Use systems to record and monitor mileage and travel distances. Make sure that accidents and incidents are recorded, reported and acted upon

Keep all information about customers and their families or representatives secure and confidential except where policy requires you to share to protect the interests of our customers

Carry out general office duties. Prepare reports as required as required by the registered managerTalk to customers and their chosen representatives about their care and support taking account of different communication needs and levels of understanding

Work with the Bluebird Care team and other health and social care professionals to deliver high quality homecare services and to make improvements where necessary

Work flexibly as part of the team and apply Bluebird Care policies and procedures at all times.

Please Apply Online

Employment Type: Permanent
Work Hours: Full Time

Pay: 17,000 to 17,000 GBP (British Pound)
Pay Period: Annual
Other Pay Info: £17000 per annum + Bonus