Senior ITSM Analyst/Service Now Administrator Posted Apr 20
Resource 1 , Chicago, IL
Resource 1 is in need of an ITSM Analyst/Service Now Administrator for a 6-month contract-for-hire position located in Downtown Chicago, IL (short walk from the train station). The selected individual will be responsible for IT Service Management processes and will conduct the management and monitoring for the process effectiveness through use of internal controls, metrics and reporting. Individual will drive day-to-day activities across one or more service lines to ensure the approach is effectively managed and maintained from a governance and on-going operations perspective. Looking for someone who can not only manage the processes, but also has the ability to drive improvements to the current processes. Individual will provide expertise in ITIL service operations process frameworks. ITIL v3 Foundations Certification is a plus, but not required for this position. Individual will also take on the role of Service Now Administrator and demonstrate an understanding of the Service Now framework and be able to create workflow based on best practices. Looking for someone with deep knowledge of ITIL incident management, problem management, request fulfillment, change management and IT service desk processes/functions. Selected individual will get the opportunity to put their stamp on something and make recommendations for improvements, based on recognized process frameworks and best practices. Local candidates are preferred and no third parties please.

Duration: 6 months
Other Pay Info: Market (DOE)

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