This position is responsible for design, development and delivery of education and training for UHM operations.
ESSENTIAL DUTIES AND RESPONSIBILITIES include the following.
Other duties may be assigned.
Create training content for classroom, webinar and elearning programs covering operations from processing through post closing
Conduct training classes in person and via webex
Ensure Partner needs are met before, during and after training
Research, understand and articulate agency and UHM specific underwriting guidelines, policies and procedures
Work with subject matter experts across UHM to validate accuracy of content
Support partners who have questions or needs related to training and training content
Operate UHMs learning management system, as needed to facilitate instructor lead online programs
Honor the UHM code of conduct
Ability to travel to conduct training as needed
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
EDUCATION AND/OR EXPERIENCE
High school diploma or equivalent
Minimum of 2 years of processing, underwriting or origination experience with Govt., Conv., and DU/LP
Minimum 2 years of presenting classroom training, or equivalent
General knowledge of mortgage products and processes
Proficient with MS word, excel and ppt required
Encompass Loan Origination system knowledge is preferred
Excellent presentation and public speaking skills
Excellent grammar, spelling and written communication skills
Ability to learn new technology
Skilled at multi-tasking and keeping organized
Skilled at project management
Employment Type: Permanent
Work Hours: Full Time
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