Licensed Health Insurance Telesales Agents are responsible for responding to inbound calls from individuals interested in purchasing health plans and making outbound calls to individuals who have requested additional information or follow up.
Minimum of one year of recent experience as a health insurance Telesales Agent
Active resident license in home state
Demonstrated ability to listen skillfully, collect relevant information, determine needs, and consult with caller to recommend appropriate product to fit their needs
Comfortable with "soft sell" techniques
Must have strong technical skills (Microsoft Windows, keyboarding skills, strong systems aptitude, etc.)
Strong computer and telephone multitasking skills including: the ability to effectively search for and type information on the computer, navigate through multiple windows and screens quickly, and inputting information accurately while keeping pace with the call
Requires excellent verbal and written communication skills
Ability to remain focused and productive each day though tasks may be repetitive Responsibilities:
Use active listening skills to complete a thorough needs analysis with each caller and determine the most appropriate plan
Present and explain plans using a consultative approach based on the member's needs and goals
Explain company sales, medical underwriting, and enrollment process to set realistic member expectations
Agents are expected to meet established performance goals in the areas of sales, call quality, customer satisfaction, first call resolution, adherence, and attendance
About the Company
BroadPath provides specialized business, compliance, and technology services to healthcare payers and providers in commercial and government sectors.
We focus solely on healthcare, so our team understands our clients' issues in a way few others can. And since we work with the country's top healthcare organizations, we have unique insight into the industry's best practices and of the dynamics and regulations affecting operations and outcomes.
Employment Type: Permanent
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